SHIPPING & RETURNS
There are 2 important things to know about our shipping:
We ship as fast as possible. Our usual timeframe to get things out the door is 1 day for inert goods and 1-2 days for rocket motors.
We will need to contact you to obtain a copy of a government issued ID (to prove you are age 18+) such as a driver's license before releasing any shipments containing motors or other explosives. To speed up this process, please create an account and upload a scanned copy of your ID to the "My Account" page. Depending on your state/territory we may also need copies of your pyrotechnician's license and AMRS/Tripoli card.
Our promise is that you will receive quality products. If the product is damaged or not as advertised, please contact us and we will issue a refund.
Sometimes we make mistakes! If we haven't shipped part of your order or shipped the wrong item, please let us know.
We also provide the protection of a 30 day money back guarantee on all purchases**, even if you change your mind. The only exception is that if you have purchased a motor and it has left our possession, we cannot accept it back for safety reasons. All motors are still covered by the damage policy. You are responsible for the cost of return shipping, unless the goods are received in a damaged condition.
Common sense applies to this policy and Altius Gold reserves the right to apply our own case-by-case judgement to this.
**An exception from this policy is products which are part of a "pre-order".